eScription FAQ (Frequently Asked Questions)

For an overview of eScription, please see eScription: How it works.
To get started using eScription, please see eScription: Getting Started.

Please review the General FAQ to answer most questions about the SpecheBox. For questions not addressed in the General FAQ, or for additional information specific to the access requirements and available features for an Event type, please review the FAQ for the type of Event that you trying to view.

Please use "Back" and "Forward" buttons provided by your web browser to assist you in navigating the eScription FAQ.

If this FAQ does not cover your question or problem, please e-mail your question or a description of the problem that you encountered to info@speche.com.

General FAQ

Q: Do I need to install anything to use the SpecheBox?

A: No. The SpecheBox can run in nearly all modern browsers. If your default browser does not support the SpecheBox, install a browser from your favorite vendor (Chrome, Safari, FireFox, Edge, Opera, etc...).

Q: I received a security warning when I clicked on link. What should I do?

A: Change the start of the link from HTTP to HTTPS (add an "S"), in either an editor or the address bar of your browser)

Q: What is the best device or browser for viewing the SpecheBox?

A: The SpecheBox display will be (nearly) identical on all devices and browsers. The best device is the one that lets you read the transcript without eye strain.

Q: When I click on a link, nothing happens. What should I do?

A: There are a few possible reasons for this behavior.
Q: Instead of the SpecheBox, I see a box with the message: "This event is currently not active. Please try again later by refreshing or reloading your browser. Contact this event's host with further questions.". What should I do?

A: There are a few reasons why you may see this message displayed.
  1. If you clicked on, or copied a link from an e-mail, please see General FAQ #15.
  2. The Event that you are trying to access has ended, been rescheduled, or cancelled. Please confirm the status of the Event with the source of the e-mail, or the scheduling organization.
  3. A temporary Internet issue may have prevented a successful connection to our broadcast server, please refresh the web page.
  4. Your network / firewall / proxy server may be preventing the SpecheBox from connecting to an event on our broadcast server. Please confirm that your computer can connect our broadcast server by opening the Speche Communications home page and clicking on one of the Product Demos on the left menu.
Q:I opened the SpecheBox, but don't see any text. What should I do?

A: There are a number of situations that may result in an empty text display.
  1. The Event may be live, but the reporter is not connected or no data has been sent. Check the Status Bar to determine whether a reporter is connected and whether any data has been sent. If you have reason to believe that you should be seeing text, you can confirm that your browser is capable of running the SpecheBox by opening the Speche Communications home page and choosing one of the Product Demos on the left menu.
  2. A temporary Internet issue may have prevented the SpecheBox from making a successful connection to our broadcast server. Please refresh the web page.
  3. Your network / firewall / proxy server may be preventing the SpecheBox from successfully connecting to our broadcast server. If your link is using HTTP, change it to HTTPS.
Q: Instead of the SpecheBox I see a box with the message: "Unable to connect to Text Server. You may be being blocked by your firewall. Please contact your network administrator or this event's host.". What should I do?

A: There are a few situations that may result in this message being displayed.
  1. If you chose No (or Deny) when presented with a security warning, this message is being displayed because you did not give the SpecheBox permission to connect to our broadcast server. Please see General FAQ #3.
  2. Please refresh the web page. A temporary issue may have prevented the text display from making a successful connection to our broadcast server.
  3. If this problem persists after refreshing the page, your network / firewall / proxy server may be preventing you from connecting to our broadcast server. Please complete the Browser and Connection Test. For additional information, please see the eScription Trouble-Shooting Guide.
Q: I copied or clicked on a web page link from an e-mail, and instead of the SpecheBox I see a box with the message: "This event is currently not active. Please try again later by refreshing or reloading your browser. Contact this event's host with further questions.". What should I do?

A: This can result from a common flaw in many e-mail clients. When a web page link* is longer than the area it is displayed in, the e-mail client may split the link into multiple lines, with only the first line highlighted as a link. The remaining portion of the original link will appear as normal text at the beginning of the next line. Please verify that the link that you clicked on, or copied was not split into multiple lines by your e-mail client.
Example:
Original link sent in e-mail: http://www.speche.com/Event.aspx?Org=123456789
Result in your e-mail client: http://www.speche.com/Event.aspx?Org=1234
56789
If the link was split into multiple lines, simply copy (Ctrl+c) the remaining portion of the link (the second line) and paste (Ctrl+v) it at the end of the URL in your web browsers Address bar.

* If the web page link and the matching URL in your web browser appear to be appropriate, please see General FAQ #12.

Q: I copied or clicked on a web page link from an e-mail, and my web browser could not find the web page. What should I do?

A: This can result from a common flaw in many e-mail clients. When a web page link* is longer than the area it is displayed in, the e-mail client may split the link into multiple lines, with only the first line highlighted as a link. The remaining portion of the original link will appear as normal text at the beginning of the next line. Please verify that the link that you clicked on, or copied was not split into multiple lines by your e-mail client.
Example:
Original link sent in e-mail: http://www.speche.com/Event.aspx?Org=123456789
Result in your e-mail client: http://www.speche.com/Event.aspx?Org=1234
56789
If the link was split into multiple lines, simply copy (Ctrl+c) the remaining portion of the link (the second line) and paste (Ctrl+v) it at the end of the URL in your web browsers Address bar.

* If the web page link and the matching URL in your web browser appear to be appropriate, please see General FAQ #12.